Mumbai: A district consumer forum has directed an airline to pay a compensation of Rs 5.26 lakh to a Pune-based couple for the inconvenience they faced when their tickets were cancelled in 2011 without prior intimation. "They faced inconvenience and trauma due to the sudden cancellation of their tickets and had to stay in a strange place...This is beyond imagination," said a Pune district forum while holding Jet Airways guilty of deficiency in service.Rammohan and Shamala Nagarkar had purchased Mumbai-Dallas round-trip tickets from the airline through a travel agent. The Nagarkars were to board a flight from Mumbai to New York on May 23, 2011, but it was cancelled due to bad weather and they were required to stay at the airport for four days and three nights. The couple alleged that they sustained monetary loss and faced agony, frustration and inconvenience while proceeding to New York from Mumbai. They were also required to spend on their stay during that period.
18/06/13 Rebecca Samervel/Times of India
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18/06/13 Rebecca Samervel/Times of India
