New Delhi: Air India's unexplained cancellation of a flight to Dubai has led to the Delhi Consumer Commission ordering it to compensate the affected passenger Rs.1.07 lakh for not making alternate arrangements for 11 days.
Commission President Barkat Ali Zaidi and Member Salma Noor accepted the plea of Deepak Kumar Chaudhary, a Delhi resident employed in Abu Dhabi, that the airline's failure to fly him to his destination cost him his 11 days' wages.
"Once a ticket has been booked by a consumer, it is the duty of the airline to provide the transit unless it is inhibited for reasons beyond its control," Zaidi said.
"The airline has to realize the inconvenience the passenger suffers on the cancellation of the flight, and it becomes the duty of the airline to provide alternative arrangements which the airline in this case failed to do," Zaidi said.
14/08/13 IANS/Business Standard
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Commission President Barkat Ali Zaidi and Member Salma Noor accepted the plea of Deepak Kumar Chaudhary, a Delhi resident employed in Abu Dhabi, that the airline's failure to fly him to his destination cost him his 11 days' wages.
"Once a ticket has been booked by a consumer, it is the duty of the airline to provide the transit unless it is inhibited for reasons beyond its control," Zaidi said.
"The airline has to realize the inconvenience the passenger suffers on the cancellation of the flight, and it becomes the duty of the airline to provide alternative arrangements which the airline in this case failed to do," Zaidi said.
14/08/13 IANS/Business Standard
