Chennai: After the new domestic terminal at Chennai airport, now the international facility has run into trouble with passengers.
There are several teething problems, said airport officials. “Recently, passengers complained of water droplets falling on their heads while waiting at the check-in counter. It may be due to a problem with the condensation and we don’t know when it will be set right,” said an airport official.
Another problem area is the X-ray baggage scanner. Two of the scanners are not functioning at present and therefore a roller has to be used to transfer bags to another scanner.
Additional manpower was put in place to manually move the baggage but the number of workers is not sufficient, said another official at the airport.
“Had it been a mechanised roller, we wouldn’t need workers to push the bags through. Also, staff members do not turn up to work on time and we are forced to keep passengers waiting. For the past three days, there have been delays of about 45 minutes due to this issue,” the official said.
24/09/13 The Hindu
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There are several teething problems, said airport officials. “Recently, passengers complained of water droplets falling on their heads while waiting at the check-in counter. It may be due to a problem with the condensation and we don’t know when it will be set right,” said an airport official.
Another problem area is the X-ray baggage scanner. Two of the scanners are not functioning at present and therefore a roller has to be used to transfer bags to another scanner.
Additional manpower was put in place to manually move the baggage but the number of workers is not sufficient, said another official at the airport.
“Had it been a mechanised roller, we wouldn’t need workers to push the bags through. Also, staff members do not turn up to work on time and we are forced to keep passengers waiting. For the past three days, there have been delays of about 45 minutes due to this issue,” the official said.
24/09/13 The Hindu
