New Delhi: One may find flying to a long-distance destination saves a lot time but over a one-third of the travellers find check-in and bag-drop before boarding a plane as the most-stressful part of air travel, according to a survey by aviation think-tank Centre for Aviation and IT solution provider SITA.
Security and border control is stressful for 18.3 per cent while 12.2 per cent find baggage collection the most cumbersome. And only 33 per cent were aware about self check-in facilities at airports for passengers travelling without baggage.
"Airports made the kiosks available in order to achieve higher ratings in airport service quality surveys and are keen to recover the costs. At some airports, kiosk check-in can be more expensive for the airline than a manned counter, and the facility has therefore not been actively encouraged. Kiosk usage as a result is at around 10 per cent at almost all airports where they are provided in India. Bangalore is the best performer at close to 20 per cent," the survey said.
28/09/13 Deccan Herald
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Security and border control is stressful for 18.3 per cent while 12.2 per cent find baggage collection the most cumbersome. And only 33 per cent were aware about self check-in facilities at airports for passengers travelling without baggage.
"Airports made the kiosks available in order to achieve higher ratings in airport service quality surveys and are keen to recover the costs. At some airports, kiosk check-in can be more expensive for the airline than a manned counter, and the facility has therefore not been actively encouraged. Kiosk usage as a result is at around 10 per cent at almost all airports where they are provided in India. Bangalore is the best performer at close to 20 per cent," the survey said.
28/09/13 Deccan Herald
