Chennai: A service that is meant to save time and make things easier for passengers — the check-in kiosk — has not really taken off at airports.
A survey of airports across the country revealed though 80 per cent of passengers said they had no qualms about using the self-service facility to decrease the amount of time they spent at the airport, only 30 per cent knew about the availability of such kiosks.
The study was conducted by air transport IT specialist SITA and CAPA Centre for Civil Aviation
At Chennai airport, for instance, the old domestic terminal had two check-in kiosks which were operated by Air India and Jet Airways, but were hardly ever used by passengers, said airline officials. The new domestic terminal, however, does not have check-in kiosks.
08/10/13 The Hindu
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A survey of airports across the country revealed though 80 per cent of passengers said they had no qualms about using the self-service facility to decrease the amount of time they spent at the airport, only 30 per cent knew about the availability of such kiosks.
The study was conducted by air transport IT specialist SITA and CAPA Centre for Civil Aviation
At Chennai airport, for instance, the old domestic terminal had two check-in kiosks which were operated by Air India and Jet Airways, but were hardly ever used by passengers, said airline officials. The new domestic terminal, however, does not have check-in kiosks.
08/10/13 The Hindu
