By the end of 2015, 100% of airlines plan to offer kiosk check-in, more than 70% will offer information services, ticket sales and flight re-booking via kiosks and more than 70% will provide self bag drop.
India is ripe for a 'revolution' in the passenger experience as airlines and airports adopt new information technology by 2015. The report states that self-service, social media, mobile technology and business intelligence will increasingly define India’s air transport landscape as the country’s passenger traffic triples to an estimated 450 million by 2023.
K.N. Shrivastava, Secretary, Ministry of Civil Aviation, Government of India, said: “Despite challenging economic conditions, India’s aviation market is three times larger than it was 10 years ago, and we expect traffic to triple again. Airports are upgrading to new technology, airlines are re-inventing themselves, and passengers expect a more personalized and faster experience. In this dynamic environment, we are creating a framework that will encourage more advanced technologies and enhance the passenger experience.”
01/11/13 Hoteliers
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India is ripe for a 'revolution' in the passenger experience as airlines and airports adopt new information technology by 2015. The report states that self-service, social media, mobile technology and business intelligence will increasingly define India’s air transport landscape as the country’s passenger traffic triples to an estimated 450 million by 2023.
K.N. Shrivastava, Secretary, Ministry of Civil Aviation, Government of India, said: “Despite challenging economic conditions, India’s aviation market is three times larger than it was 10 years ago, and we expect traffic to triple again. Airports are upgrading to new technology, airlines are re-inventing themselves, and passengers expect a more personalized and faster experience. In this dynamic environment, we are creating a framework that will encourage more advanced technologies and enhance the passenger experience.”
01/11/13 Hoteliers
