Saturday, November 16, 2013

JetKonnect overbooks, fliers fume

Mumbai: Dinesh Kanodia, a senior executive with a media company, advanced his journey to Mumbai after finishing meetings in Delhi on Saturday, thinking he would reach in time to attend a family function in the evening.
Kanodia reached Delhi airport well before time for the JetKonnect 7.10pm flight and was told that the flight’s departure would be delayed by about 20 minutes due to a technical glitch.
After a long wait, he and around 60 passengers were not allowed to board the aircraft. The reason: the airline was full. “The airline said fliers of 7.45pm flight had boarded the plane,” said Kanodia.
The airline pacified them, saying they would be accommodated in the 7.45pm flight.
But a little later, an airline official said there were only 50 seats available in that flight. “This angered the passengers, who created a ruckus,” Kanodia told dna.
15/11/13 Shahkar Abidi/Daily News & Analysis
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