IndiGo AirlineIndia’s budget airline IndiGo apologise profusely after discriminating against a disabled woman at Kochi airport.
On 7 December, wheelchair user Mrs Chib arrived at the Kochi airport IndiGo check-in counter. “Our ground staff manager asked Ms Chib to fill the indemnity bond, which is not as per our policies and procedures,” an IndiGo airline spokesperson told Reduced Mobility Rights on Friday. “We made a mistake and we are very sorry for this. We have spoken with the customer and regretted the inconvenience caused to Ms Chib, in the hope she will see this experience as an aberration and not the rule at IndiGo. One of our colleagues made a mistake and we apologise profusely.”
Reduced Mobility Rights has taken a closer look at IndiGo policy of carriage of passengers with disabilities.
Article 6.1 of India’s air travel Equality Regulation, Section 3, Series M, Part 1, mandates “airlines shall ensure that at all stations, for boarding / disembarking purposes, before departure, during intermediate stops and on arrival wheel chairs are available without any extra charge.”
However, IndiGo applies charges for the use of wheelchairs in Bangkok, Dubai, Kathmandu, Muscat, and Singapore. Charges vary, and can be as much as US$44 in Dubai, and US$77 in Muscat.
14/12/13 Roberto Castiglioni/Reduced Mobility Rights
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On 7 December, wheelchair user Mrs Chib arrived at the Kochi airport IndiGo check-in counter. “Our ground staff manager asked Ms Chib to fill the indemnity bond, which is not as per our policies and procedures,” an IndiGo airline spokesperson told Reduced Mobility Rights on Friday. “We made a mistake and we are very sorry for this. We have spoken with the customer and regretted the inconvenience caused to Ms Chib, in the hope she will see this experience as an aberration and not the rule at IndiGo. One of our colleagues made a mistake and we apologise profusely.”
Reduced Mobility Rights has taken a closer look at IndiGo policy of carriage of passengers with disabilities.
Article 6.1 of India’s air travel Equality Regulation, Section 3, Series M, Part 1, mandates “airlines shall ensure that at all stations, for boarding / disembarking purposes, before departure, during intermediate stops and on arrival wheel chairs are available without any extra charge.”
However, IndiGo applies charges for the use of wheelchairs in Bangkok, Dubai, Kathmandu, Muscat, and Singapore. Charges vary, and can be as much as US$44 in Dubai, and US$77 in Muscat.
14/12/13 Roberto Castiglioni/Reduced Mobility Rights
