New Delhi: Harried air travellers can now lodge their complaints against airlines or airports with aviation authorities and expect action within a fortnight.
Directorate general of civil aviation (DGCA) chief Prabhat Kumar on Monday got a complaint cell created within the regulatory agency where passengers can complain on sugam@dgca.nic.in.
"As a first step, we will acknowledge the complaint. The complaints will be forwarded to agencies concerned and if corrective action is not taken within 15 days, we will take action. Joint DGCA Lalit Gupta has been made in charge of this cell," said a senior official.
13/01/14 Saurabh Sinha/Times of India
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Directorate general of civil aviation (DGCA) chief Prabhat Kumar on Monday got a complaint cell created within the regulatory agency where passengers can complain on sugam@dgca.nic.in.
"As a first step, we will acknowledge the complaint. The complaints will be forwarded to agencies concerned and if corrective action is not taken within 15 days, we will take action. Joint DGCA Lalit Gupta has been made in charge of this cell," said a senior official.
13/01/14 Saurabh Sinha/Times of India
