Chandigarh: coupled with language barrier proved costly for Russian airline as the district consumer disputes redressal forum slapped a fine of Rs 60,000 on Aeroflot for deficiency in service towards a couple residing in Sector 9 of Panchkula.
Bhai had purchased two tickets for him and his wife to travel from Delhi to Paris via Moscow and return from Latvia to Delhi via Moscow. When the complainant inquired about boarding passes for the flight at the Delhi airport, he was told that they would be given to them at Moscow. "On reaching Russia's capital, the couple were sent to the boarding gate for the connecting flight to Paris. When they inquired about their boarding passes, the staff at the counter gave no answer and signalled them to await the display of the flight name and its number on the screen. But there was no such display nor any verbal announcement or call in English. Each time the staff members were asked for the flight, their reply was 'No English'," said lawyer of Bhai.
Eventually, the couple missed the flight. Stranded at Moscow airport, they asked the airline to make arrangements for them in another flight on the same air tickets, a request that was denied. They had to finally spend Rs 46,280 on fresh tickets to reach Paris. "Their luggage had not arrived, forcing them to make international phone calls worth Rs 29,590," the lawyer said.
20/01/14 Times of India
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Bhai had purchased two tickets for him and his wife to travel from Delhi to Paris via Moscow and return from Latvia to Delhi via Moscow. When the complainant inquired about boarding passes for the flight at the Delhi airport, he was told that they would be given to them at Moscow. "On reaching Russia's capital, the couple were sent to the boarding gate for the connecting flight to Paris. When they inquired about their boarding passes, the staff at the counter gave no answer and signalled them to await the display of the flight name and its number on the screen. But there was no such display nor any verbal announcement or call in English. Each time the staff members were asked for the flight, their reply was 'No English'," said lawyer of Bhai.
Eventually, the couple missed the flight. Stranded at Moscow airport, they asked the airline to make arrangements for them in another flight on the same air tickets, a request that was denied. They had to finally spend Rs 46,280 on fresh tickets to reach Paris. "Their luggage had not arrived, forcing them to make international phone calls worth Rs 29,590," the lawyer said.
20/01/14 Times of India
