Mumbai: Air India Express, the low cost airline brand of Air India, left passengers stranded on Wednesday, when they delayed a flight by 12 hours. The flight IX-266 travelling from Mumbai to Chennai and then to Kuala Lumpur was supposed to leave at 1.00 pm from the Mumbai airport.
A passenger who dna spoke with, received an email at 11.55am this morning that said, "Due to technical problem we regret your flight IX266 BOM/MAA of 13 Aug 2014 is now delayed..." The flight was rescheduled for 1.30 am, which meant the passengers would reach Chennai at 3.30 am the next morning. By the time the email had reached their inbox, passengers were already at the airport since the rule is to report at least an hour before any departure.
Air India Express helpline numbers and the office at the airport had one solution to offer: that they would pay the full refund of the fees (which of course, does not cover the agent fees for those who had booked the tickets from an agent). The mail also said, "As a policy we can give you either Full Refund on cancellation or a Free Date change for a future date of travel within 15 days." dna has a copy of the email.
13/08/14 Rajanya Bose/Daily News & Analysis
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A passenger who dna spoke with, received an email at 11.55am this morning that said, "Due to technical problem we regret your flight IX266 BOM/MAA of 13 Aug 2014 is now delayed..." The flight was rescheduled for 1.30 am, which meant the passengers would reach Chennai at 3.30 am the next morning. By the time the email had reached their inbox, passengers were already at the airport since the rule is to report at least an hour before any departure.
Air India Express helpline numbers and the office at the airport had one solution to offer: that they would pay the full refund of the fees (which of course, does not cover the agent fees for those who had booked the tickets from an agent). The mail also said, "As a policy we can give you either Full Refund on cancellation or a Free Date change for a future date of travel within 15 days." dna has a copy of the email.
13/08/14 Rajanya Bose/Daily News & Analysis
