New Delhi: A consumer forum in New Delhi has directed Air India to pay Rs 15,000 to a man for loss of his baggage during a flight from Kolkata to Delhi, saying it was imperfect and deficient in rendering services.
New Delhi District Consumer Disputes Redressal Forum, presided by CK Chaturvedi, has asked the airlines to pay the the amount to Delhi resident Subhash Chander Moton whose baggage was missing when he was travelling by the flight on May 14, 2010 from Kolkata to Delhi.
"Loss of baggage by Opposite Party (Air India) is also imperfection in rendering services and deficiency, which leads to anxiety, harassment, agony and tension. The liability under the Act is silent on these aspects, which are compensated by consumer courts," the forum, also comprising its members SR Chaudhary and Ritu Garodia, said.
04/08/14 IBN Live
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New Delhi District Consumer Disputes Redressal Forum, presided by CK Chaturvedi, has asked the airlines to pay the the amount to Delhi resident Subhash Chander Moton whose baggage was missing when he was travelling by the flight on May 14, 2010 from Kolkata to Delhi.
"Loss of baggage by Opposite Party (Air India) is also imperfection in rendering services and deficiency, which leads to anxiety, harassment, agony and tension. The liability under the Act is silent on these aspects, which are compensated by consumer courts," the forum, also comprising its members SR Chaudhary and Ritu Garodia, said.
04/08/14 IBN Live
