Chennai: Falling glass panels and dirty toilets may have lit up any report of an audit conducted at the Chennai airport this last year, but not for the certifier who extended their ISO 9001 certification. Bureau Vertitas Certifiers, who have been responsible for issuing the global quality management certification for many concerns across India, conducted an audit on June 19 and 20, before extending the certification for three more years, ending in 2017.
Incidentally, the ISO 9001 was first awarded to the Chennai Airport in 2008 and was due to be renewed in 2011 — a deadline that had lapsed due to innumerable delays with the commissioning of the two new terminals. The certification was formally handed over to the Airport Director H S Suresh recently. While it may come as a surprise to some that the newly-constructed airport terminals have been quality-assured this way, AAI officials point out that the audit is carried out based on “systems and manuals” of various processes in the company, “It is not based on the glass panels,” said an official contemptuously, “but the quality processes that we have been adhering to. Manual is different, panel is different,” he added.
03/09/14 New Indian Express
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Incidentally, the ISO 9001 was first awarded to the Chennai Airport in 2008 and was due to be renewed in 2011 — a deadline that had lapsed due to innumerable delays with the commissioning of the two new terminals. The certification was formally handed over to the Airport Director H S Suresh recently. While it may come as a surprise to some that the newly-constructed airport terminals have been quality-assured this way, AAI officials point out that the audit is carried out based on “systems and manuals” of various processes in the company, “It is not based on the glass panels,” said an official contemptuously, “but the quality processes that we have been adhering to. Manual is different, panel is different,” he added.
03/09/14 New Indian Express
