Complaints about airline service grew during the first half of this year as consumers reported more concerns about airfares, according to a report released Tuesday by the US Bureau of Transportation Statistics.
The report said the US Transportation Department received 9,542 complaints about US airlines, foreign carriers and others in the travel industry from January to June 2015, a 20.3 percent rise from a year earlier. Complaints nearly tripled to 870 about fare levels and about the information carriers provide on fares during booking, marking the largest jump.
Some travelers have expressed frustration as airlines increasingly profit from fees for checked baggage, reservation changes and other ancillary services. The latest data from the bureau shows that revenue from baggage fees grew more than 9 percent in the first quarter to nearly $864 million compared to the prior year.
11/08/15 Reuters/Economic Times
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The report said the US Transportation Department received 9,542 complaints about US airlines, foreign carriers and others in the travel industry from January to June 2015, a 20.3 percent rise from a year earlier. Complaints nearly tripled to 870 about fare levels and about the information carriers provide on fares during booking, marking the largest jump.
Some travelers have expressed frustration as airlines increasingly profit from fees for checked baggage, reservation changes and other ancillary services. The latest data from the bureau shows that revenue from baggage fees grew more than 9 percent in the first quarter to nearly $864 million compared to the prior year.
11/08/15 Reuters/Economic Times
