Sunday, September 06, 2015

Airlines fined Rs 55,000 for losing baggage 7 years ago

Chennai:  The state consumer commission has slapped Emirates Airlines with a fine of 55,000 for losing the baggage of a passenger about seven years ago, and said, payment of damages could not be restricted to the terms of any act, as "there is no bar to grant justifiable compensation for causing mental agony."

Ashok Balasubramanian said he was doing a commercial pilot license course in South Africa.

After completing his course, he took a connecting flight from Johannesburg to Chennai via Dubai on August 3, 2008. He booked three baggages at the time of boarding the flight.

The next day, he took the connecting flight from Dubai, and reached Chennai. On reaching Chennai, he found his bag -- containing his private pilot license, pilot log books and other original educational certificates -- missing. He then contacted the customer affairs manager of Emirates Airlines in the city, which on August 15, 2008, informed Balasubramanian that his complaint had been referred to the tracing office at Dubai.
06/09/15 Manish Raj/Timesd of India
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