Mumbai: If one goes by figures, it seems that domestic passengers haven’t had a good flying experience in the first half of the year. The Directorate General of Civil Aviation (DGCA) has received a total of 6,897 complaints from January to July from passengers all over the country.
Of the complaints, almost 31 per cent were about flight delays, and 25 per cent were about customer services. Almost 22 per cent of passengers complained about delays in baggage delivery. Other reasons comprised of staff behaviour, catering, refund and fare.
Flight delays are always a matter of concern for airlines. However, while a large percentage of complaints were about delays, they have been on the decline every month on the domestic sector. Almost 19 per cent of these complaints were about Spicejet, 9 per cent about national carrier Air India, whereas Jet Airways, Indigo Airlines and Go Air had about to 5 to 6 per cent complaints each registered against them.
Technical glitches were behind 24 per cent of delayed flights this year. Weather was also an important reason for delaying almost 20 per cent flights. While explaining what is constituted as flight delay, an official from the Mumbai Air Traffic Control (ATC) said, “A flight has two types of arrival time.
21/10/15 Neha LM Tripathi/Mid Day
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Of the complaints, almost 31 per cent were about flight delays, and 25 per cent were about customer services. Almost 22 per cent of passengers complained about delays in baggage delivery. Other reasons comprised of staff behaviour, catering, refund and fare.
Flight delays are always a matter of concern for airlines. However, while a large percentage of complaints were about delays, they have been on the decline every month on the domestic sector. Almost 19 per cent of these complaints were about Spicejet, 9 per cent about national carrier Air India, whereas Jet Airways, Indigo Airlines and Go Air had about to 5 to 6 per cent complaints each registered against them.
Technical glitches were behind 24 per cent of delayed flights this year. Weather was also an important reason for delaying almost 20 per cent flights. While explaining what is constituted as flight delay, an official from the Mumbai Air Traffic Control (ATC) said, “A flight has two types of arrival time.
21/10/15 Neha LM Tripathi/Mid Day
