Chandigarh: After a family of four suffered harassment, misery and inordinate delay on part of GoAir, the UT Consumer Disputes The redressal forum has directed the airlines to pay Rs 1 lakh to the aggrieved family.
The awarded amount includes refund of Rs 70,000 for loss of one night stay at Hotel Taj Fort, Goa, Rs 20,000 compensation on account of deficiency in service and causing mental and physical harassment to the complainant and Rs 10,000 as litigation costs.
The complainant, Tarlochan Singh, a resident of Sector 4, Chandigarh, purchased an inclusive package of air travel-cum-hotel stay for three days/nights for four persons from GoAir and Bajaj Travels in Sector 17 and paid consideration amount of Rs 2,10,000 on January 6, 2015. The package comprised of air travel by Go Airlines from Chandigarh to Goa and return with a stay at Hotel Taj Fort, Aguda, North Goa. The air journey was to commence on February 17, 2015, by flight No.382/371 of GoAir with scheduled departure at 11.30 am from Chandigarh to Mumbai. The flight was cancelled by GoAir at the last moment without announcement of any reason nor were they told about the schedule of the next flight. Thus, the complainant was made to wait for the entire day on February 17, 2015, without any definite information for the next flight to be boarded. The complainant and his other three family members were ultimately accommodated in flight No. 384/379 which departed from Chandigarh at 1900 hrs, thereby, causing a delay of seven and half hours. The complainant reached at the Mumbai-Goa Airport by 10 pm. instead of reaching by 1.30 pm on that day.
08/10/15 Aneesha Sareen/Tribune India
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The awarded amount includes refund of Rs 70,000 for loss of one night stay at Hotel Taj Fort, Goa, Rs 20,000 compensation on account of deficiency in service and causing mental and physical harassment to the complainant and Rs 10,000 as litigation costs.
The complainant, Tarlochan Singh, a resident of Sector 4, Chandigarh, purchased an inclusive package of air travel-cum-hotel stay for three days/nights for four persons from GoAir and Bajaj Travels in Sector 17 and paid consideration amount of Rs 2,10,000 on January 6, 2015. The package comprised of air travel by Go Airlines from Chandigarh to Goa and return with a stay at Hotel Taj Fort, Aguda, North Goa. The air journey was to commence on February 17, 2015, by flight No.382/371 of GoAir with scheduled departure at 11.30 am from Chandigarh to Mumbai. The flight was cancelled by GoAir at the last moment without announcement of any reason nor were they told about the schedule of the next flight. Thus, the complainant was made to wait for the entire day on February 17, 2015, without any definite information for the next flight to be boarded. The complainant and his other three family members were ultimately accommodated in flight No. 384/379 which departed from Chandigarh at 1900 hrs, thereby, causing a delay of seven and half hours. The complainant reached at the Mumbai-Goa Airport by 10 pm. instead of reaching by 1.30 pm on that day.
08/10/15 Aneesha Sareen/Tribune India
