Monday, November 09, 2015

Airport hits below the belt

Fliers arriving at or leaving through Calcutta airport with oversized or oddly shaped baggage have to spend extra minutes waiting for a porter to bring or deposit the item because the terminal doesn't have conveyor belts for non-standard cargo.
On some days, an inbound passenger has to wait up to an hour to receive such a piece of baggage, which could be a golf kit, a sitar or a pet cage.
The lack of out-of-gauge belts for baggage whose size or shape don't conform to standard dimensions is, of course, just one of many passenger facilities that the integrated terminal doesn't have. In the aviation industry, out-of-gauge belts are considered a basic requirement for any modern terminal. Mumbai, Delhi and Bangalore airports have such conveyor belts. So does Kuala Lumpur International Airport's "low-cost" Terminal 2.
In Calcutta, there is signage at all international check-in counters asking passengers not to keep oversized baggage on the conveyor belt. "Do not put odd shape/size baggage directly on conveyor belt. Use baggage tubs or manually transfer the baggage to basement using goods lift," says one such sign.
09/11/15 Sanjay Mandal/Telegraph
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