Mumbai: A consumer forum last week ordered Air India to pay a compensation of Rs46,000 to a Cuffe Parade resident after his family missed their flight to Jakarta due to a delayed Mumbai-Singapore flight on the national carrier in 2012. "The opposite party (Air India) failed to prove that the situation which is caused for delay in departure of flight was beyond their control. Hence, the complainant is entitled for extra expenditure incurred by him due to the delay of flight," the South Mumbai Consumer Disputes Redressal Forum said.
While the forum ordered that Rs23,000 was to be paid as reimbursement for additional expenses incurred in booking the Singapore-Jakarta flight, Rs20,000 was to be paid towards mental agony caused and Rs3,000 as costs incurred in filing the complaint.
Saurabh Agarwal had booked four tickets in March 2012 as he along with his wife and two minor children were to fly to Singapore on May 14, 2012.
07/01/16 Rebecca Samervel/Times of India
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While the forum ordered that Rs23,000 was to be paid as reimbursement for additional expenses incurred in booking the Singapore-Jakarta flight, Rs20,000 was to be paid towards mental agony caused and Rs3,000 as costs incurred in filing the complaint.
Saurabh Agarwal had booked four tickets in March 2012 as he along with his wife and two minor children were to fly to Singapore on May 14, 2012.
07/01/16 Rebecca Samervel/Times of India
