Bhubaneswar: Biju Patnaik International Airport (BPIA) in Odisha capital bagged the fourth position in a national consumer satisfaction survey. Though it has bettered its position as compared to last year, the city airport had topped the list in 2013.
The Airport Authority of India (AAI) conducts a consumer satisfaction survey twice a year. For 2015, BPIA has acquired fourth position in India among 50 airports. According to the survey, while Bhubaneswar airport fulfils most of the criteria for coming first but substandard services in terminal two (T2) has pulled it down.
The survey is conducted among 50 airports based on 33 criteria among the passengers. The customer satisfaction index rated on a scale of five points, Bhubaneswar got 4.77 points in January to June 2015 and 4.79 in July to December, 2015. In six months, Bhubaneswar has got only 0.02 points more.
In this survey Raipur topped the list which got 4.82 points in January to June 2015, while in July to December, 2015 it has got 4.86 points.
Chandigarh is in the second place and Udaipur stands in the third place in consumer satisfaction. Agra with 2.20 marks is at the bottom of the rung. The minimum world standard is 4.14 marks, around 15 airports fail to qualify.
29/02/16 Odisha Sun Times
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The Airport Authority of India (AAI) conducts a consumer satisfaction survey twice a year. For 2015, BPIA has acquired fourth position in India among 50 airports. According to the survey, while Bhubaneswar airport fulfils most of the criteria for coming first but substandard services in terminal two (T2) has pulled it down.
The survey is conducted among 50 airports based on 33 criteria among the passengers. The customer satisfaction index rated on a scale of five points, Bhubaneswar got 4.77 points in January to June 2015 and 4.79 in July to December, 2015. In six months, Bhubaneswar has got only 0.02 points more.
In this survey Raipur topped the list which got 4.82 points in January to June 2015, while in July to December, 2015 it has got 4.86 points.
Chandigarh is in the second place and Udaipur stands in the third place in consumer satisfaction. Agra with 2.20 marks is at the bottom of the rung. The minimum world standard is 4.14 marks, around 15 airports fail to qualify.
29/02/16 Odisha Sun Times
