Monday, March 21, 2016

Jet Airways directed to pay Rs 55,000 compensation to passenger

Chennai: The District Consumer Dispute Redressal Forum Chennai, (North) has directed Jet Airways to pay a compensation of Rs 55,000 to a former Principal Sessions Court Judge, Chennai for failure to provide him a seat in a flight to Bhopal from Mumbai despite having a confirmed air ticket.

The judge, who was proceeding to attend a national judicial conference in Bhopal, was left in lurch by the airline staff in Mumbai airport in 2012. In his petition, N. Authinathan said that when he was working as Principal District Judge in 2012, the Madras High Court had nominated him to participate in “National Conference of Senior District Judges on Court Management for Enhancing Quality Responsiveness and Timelines of Justice”, in Bhopal during April 21-23, 2012. The meeting was organised by the National Judicial Academy.
He paid `23,308 to the manager of Gay Travels, Nungambakkam for air tickets to Bhopal and return to Coimbatore.

He was scheduled to fly from Coimbatore to Mumbai at 3.10 pm on April 20, 2012 by SpiceJet flight, at 6.50 pm on the same day from Mumbai to Bhopal by Jet Airways. While returning, he was scheduled to take Jet Airways flight (9W 2043) at 8.50 am on 24.4.12 from Bhopal to Mumbai and by SpiceJet flight 12.50 pm from Mumbai to Coimbatore.

After reaching Mumbai airport, he approached Jet Airways staff, who gave him a boarding pass without mentioning a seat number. On completion of regular security check, the Jet Airways staff took him to the aircraft point and made him wait. Meanwhile, the staff informed that all the seats were taken.
21/03/16 Deccan Chronicle
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