Mumbai: When 23-year-old Afia Modak lost her check-in luggage on a SpiceJet Goa to Mumbai flight on February 27, little did she realise that she would soon be starting a campaign along with other distressed passengers against the airlines’ carelessness and apathy.
A resident of Bandra, Ms Modak took a SpiceJet flight on February 27 to fly from Goa to Mumbai.
After reaching Mumbai, however, she realised that one of her bags was missing.
The bag contained her engagement ring, her fiance’s passport and a few legal documents. She wrote an e-mail to the airline authorities regarding the missing bag and called on the help line numbers as well.
“Despite several attempts I was not getting any proper response from the airline authorities. They were trying to avoid me and kept saying that they were checking CCTV footage to locate my bag and that they have sent e-mails to all the airports to look for my bag,” said Ms Modak.
After several attempts to enquire after her missing bag, Ms Modak finally received a reply from the airline stating that they were willing to compensate for her missing bag with Rs 3,000.
Ms Modak claimed that apart from the contents, the bag was worth Rs 3,000.
The airline authorities were least helpful in the matter and upset with their response, she began an online campaign on luggage lost by airline authorities. More than 300 people joined her campaign and shared their stories about the airlines’ unhelpful behaviour.
“After I wrote on social media about the issue, I got almost 300 shares on my story and several people shared their experiences with me. Soon, I received a call from the airline on Sunday informing me that an Indigo airline passenger had found my baggage and that it’s in Kashmir now.”
21/03/16 Ashita Dadheech/Asian Age
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A resident of Bandra, Ms Modak took a SpiceJet flight on February 27 to fly from Goa to Mumbai.
After reaching Mumbai, however, she realised that one of her bags was missing.
The bag contained her engagement ring, her fiance’s passport and a few legal documents. She wrote an e-mail to the airline authorities regarding the missing bag and called on the help line numbers as well.
“Despite several attempts I was not getting any proper response from the airline authorities. They were trying to avoid me and kept saying that they were checking CCTV footage to locate my bag and that they have sent e-mails to all the airports to look for my bag,” said Ms Modak.
After several attempts to enquire after her missing bag, Ms Modak finally received a reply from the airline stating that they were willing to compensate for her missing bag with Rs 3,000.
Ms Modak claimed that apart from the contents, the bag was worth Rs 3,000.
The airline authorities were least helpful in the matter and upset with their response, she began an online campaign on luggage lost by airline authorities. More than 300 people joined her campaign and shared their stories about the airlines’ unhelpful behaviour.
“After I wrote on social media about the issue, I got almost 300 shares on my story and several people shared their experiences with me. Soon, I received a call from the airline on Sunday informing me that an Indigo airline passenger had found my baggage and that it’s in Kashmir now.”
21/03/16 Ashita Dadheech/Asian Age
