New Delhi: Come August 1, airlines will no longer be able to levy any additional charge while refunding money of cancelled tickets and the cancellation charge itself will be capped at the sum of basic fare and fuel surcharge. Despite stiff opposition from airlines, Directorate General of Civil Aviation chief M Sathiyavathi has issued an order detailing several passenger-friendly measures that will come into effect from August 1. Passengers will be able to decide whether the refund money should be kept with the airline in the form of a credit note to be used for later travel or get a refund.
Acting after airlines hiked cancellation charges manifold in recent months, Sathiyavathi has ruled that airlines will have to refund all statutory taxes and airport charges to passengers in case of "cancellation/non-utilisation of tickets/no show." "This provision shall also be applicable for all types of fares offered including promos/special fares and where the basic fare is non-refundable," her order said.
Airlines will have to indicate the refund amount in case of ticket cancellations. This amount, and its break-up, will have to be indicated on the ticket itself. The regulator has asked airlines to display their refund policy and amount of refund clearly their respective websites.
"Airline shall not levy any additional charge for correction in name of the same person, when error in his name spelling is pointed out by the passenger to the airline after booking of his ticket," the regulator said.
13/07/16 Saurabh SInga/Times of India
To Read the News in full at Source, Click the Headline
Acting after airlines hiked cancellation charges manifold in recent months, Sathiyavathi has ruled that airlines will have to refund all statutory taxes and airport charges to passengers in case of "cancellation/non-utilisation of tickets/no show." "This provision shall also be applicable for all types of fares offered including promos/special fares and where the basic fare is non-refundable," her order said.
Airlines will have to indicate the refund amount in case of ticket cancellations. This amount, and its break-up, will have to be indicated on the ticket itself. The regulator has asked airlines to display their refund policy and amount of refund clearly their respective websites.
"Airline shall not levy any additional charge for correction in name of the same person, when error in his name spelling is pointed out by the passenger to the airline after booking of his ticket," the regulator said.
13/07/16 Saurabh SInga/Times of India
0 comments:
Post a Comment