New Delhi: A foreign airline has been directed by the national consumer forum to compensate a passenger for cancelling a flight and not informing them, holding the carrier responsible for deficient service.
The National Consumer Disputes Redressal Commission held that there was deficiency in service towards the passengers and directed the Kuwait Airways Corporation to refund the ticket amount of Rs 59,516 and pay a compensation of Rs 50,000 to a couple from Rajasthan.
"It was their duty to contact the complainants and try to resolve their grievances, rather than expecting complainants shall approach them from time to time for getting the said refund. This kind of attitude on the part of petitioner itself constitutes deficiency in service towards the complainants," the bench presided by B C Gupta said.
According to the complaint, Ajay Gupta had booked two tickets to travel on April 18, 2010 from Frankfurt to New Delhi, by the airline and the flight was cancelled without giving any intimation to them.
19/08/16 PTI/Economic Times
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The National Consumer Disputes Redressal Commission held that there was deficiency in service towards the passengers and directed the Kuwait Airways Corporation to refund the ticket amount of Rs 59,516 and pay a compensation of Rs 50,000 to a couple from Rajasthan.
"It was their duty to contact the complainants and try to resolve their grievances, rather than expecting complainants shall approach them from time to time for getting the said refund. This kind of attitude on the part of petitioner itself constitutes deficiency in service towards the complainants," the bench presided by B C Gupta said.
According to the complaint, Ajay Gupta had booked two tickets to travel on April 18, 2010 from Frankfurt to New Delhi, by the airline and the flight was cancelled without giving any intimation to them.
19/08/16 PTI/Economic Times
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