Monday, November 28, 2016

AirSewa app launched to help fliers register complaints

The Civil Aviation Ministry today launched a mobile app which would enable fliers to register their complaints regarding various services.Civil Aviation Minister Ashok Gajapathi Raju launched the mobile app, AirSewa, to offer people a convenient and hassle-free air travel experience. It will be operated through an interactive web portal as well as through a mobile app for both Android and iOS platforms.

Minister of State for Civil Aviation Jayant Sinha, Civil Aviation Secretary R N Choubey and Air India CMD Ashwani Lohani were also present on this occasion.

The portal will include a mechanism for grievance redressal, back-office operations for grievance handling, flight status/schedule information, airport Information and FAQs.

Speaking at the event, Raju said his Ministry was committed to provide a hassle-free and comfortable air travel experience to people. To do this, he said, it is necessary to recognize the pattern of problems that people face, and make suitable systemic improvements in the working of the department.

Raju called upon all service providers to adopt the spirit of continuous improvement so that the collaborative platform of AirSewa can make air travel enjoyable for people.

Noting that flight delays, problem in refunds, long queues and lack of proper facilities at airports and complaints of lost baggage were some of the most common problems that air travellers are facing today, Sinha said and stressed upon the need to respond to these problems in a systematic rather than an ad hoc manner.

AirSewa is an attempt to provide such a systematic approach to redressing passenger grievances, he said, adding although it was a major challenge to get the various players who are a part of the civil aviation ecosystem on to a common platform, this has been achieved through the newly launched service.
27/11/16 PTI/BGR
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