The delays faced while flying in and out of Mumbai have been a sore point with passengers for years. But now the issue of on time performance (OTP), a measure of the ability of transport services to be on time, has become a bone of contention between the authorities at Mumbai's choked airport and the airlines operating from there.
Among the metropolitan cities, the OTP of all airlines is the worst at Chhatrapati Shivaji International Airport (CSIA), according to monthly data issued by the Directorate General of Civil Aviation (DGCA).
Now, some carriers are alleging that they are being "wrongly" shown as being less punctual at the airport.
India's biggest budget airline, IndiGo, questioned the OTP monitoring done by Mumbai International Airport Pvt Ltd (MIAL), and filed a complaint with the complaint with the DGCA on Tuesday. The airline has accused MIAL of monitoring OTP in a way that shows some "competing airlines" as more punctual than they may be in reality.
28/12/16 Saurabh Sinha/The Times Of India
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Among the metropolitan cities, the OTP of all airlines is the worst at Chhatrapati Shivaji International Airport (CSIA), according to monthly data issued by the Directorate General of Civil Aviation (DGCA).
Now, some carriers are alleging that they are being "wrongly" shown as being less punctual at the airport.
India's biggest budget airline, IndiGo, questioned the OTP monitoring done by Mumbai International Airport Pvt Ltd (MIAL), and filed a complaint with the complaint with the DGCA on Tuesday. The airline has accused MIAL of monitoring OTP in a way that shows some "competing airlines" as more punctual than they may be in reality.
28/12/16 Saurabh Sinha/The Times Of India
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