Wednesday, December 28, 2016

Online traffic has grown in aviation since demonetisation

It is difficult to pick out one specific technology that had a profound impact on the aviation industry in 2016.

But technology is evolving across segments and it had a role to play in the growth of online travel this year. If you see the net numbers, the growth in online travel was much higher than its offline counterpart. India’s online travel segment is expected to grow 17.8 per cent during 2013–2016E, outperforming the overall travel market by six percentage points. Online travel (online gross bookings) now constitutes an estimated 41 per cent of the overall Indian travel market, according to global research and analytics company Aranca. The reason for the growth are the attractive deals that the portals and airlines now offer to customers. And these deals are better than those offered by the travel agents.

Customers are not necessarily loyal to a particular portal or airline, but the lowest prices and offers decide their buying pattern. The rush in online traffic has been aided by the increased usage of desktop and now mobile for bookings. Penetration of mobile internet continues to increase in the country, and the online market’s share is bound to increase.

Since November 8, when the Prime Minister announced demonetisation, additional traffic has been diverted to the online space because of the ease of digital payments.
27/12/16 Ankur Bhatia/The Hindu Business Line
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