New Delhi: Shorter waiting times for security checks and courteous behaviour by personnel are desired by flyers at Indian airports, according to a passenger feedback survey conducted by the CISF.
The airport guarding force conducted the survey at eight major civil airports in the country last month.
It involved over 3.30 lakh people, travelling to international and domestic destinations.
An overwhelming 81.72 per cent of the flyers graded the performance of Central Industrial Security Force (CISF) personnel “excellent”, according to the findings.
CISF performance was rated “very good” by 13.86 per cent of the travellers, 3.48 per cent said it is “good” and 0.19 per cent of passengers were unsatisfied.
“This 0.19 per cent of the passengers are those we are worried about. They want reduced waiting times and shorter queues for security checks and that the personnel are courteous and smiling.
“We will soon ask a professional organisation to analyse the data even as we are taking some steps to improve these two areas,” CISF Director General OP Singh told PTI.
He said the findings will be shared with other stakeholders in the civil aviation domain such as government agencies and airport operators.
15/11/17 PTI/India.com
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The airport guarding force conducted the survey at eight major civil airports in the country last month.
It involved over 3.30 lakh people, travelling to international and domestic destinations.
An overwhelming 81.72 per cent of the flyers graded the performance of Central Industrial Security Force (CISF) personnel “excellent”, according to the findings.
CISF performance was rated “very good” by 13.86 per cent of the travellers, 3.48 per cent said it is “good” and 0.19 per cent of passengers were unsatisfied.
“This 0.19 per cent of the passengers are those we are worried about. They want reduced waiting times and shorter queues for security checks and that the personnel are courteous and smiling.
“We will soon ask a professional organisation to analyse the data even as we are taking some steps to improve these two areas,” CISF Director General OP Singh told PTI.
He said the findings will be shared with other stakeholders in the civil aviation domain such as government agencies and airport operators.
15/11/17 PTI/India.com
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