Saturday, January 13, 2018

Passengers hail team Air India at JFK

New York: Tormented by snow storm and suffering from nature’s fury with a delayed flight for over 12 hours, India-bound passengers of Air India 102 to New Delhi en route to Mumbai from JFK Airport on Saturday found a caring and consoling soul in Vandana Sharma, Regional Manager (Americas) of Air India.

Sharma not only was sitting with the passengers throughout the agony communicating with the top officials of the Port Authority of NY-NJ, Air India headquarter and Ministry of Civil Aviation but ensured that the passengers were provided food and water. More than that, her soothing words and ever-smiling face in the face of adversity endeared her to the hearts of the passengers.

The unprecedented snow storm uprooted the schedules of Air India and caused untold suffering and hardship to passengers. The incoming flight from New Delhi Air India 101 that landed in JFK at 6:30 am on Saturday could not be brought to the gate. Passengers were forced to sit in the aircraft for over four hours after arrival. When there were no indications of getting a gate at terminal to disembark, Air India was forced to off-load the passengers and crew on the taxi-way in the cold subzero temperatures and bring them by bus to the terminal. Their agony did not end there. The baggage could not be taken out from the aircraft.
12/01/18 Indian Panorama