Tuesday, April 03, 2018

Compensate 3 passengers for denied boarding: NCDRC to Air France

The apex consumer commission has asked Air France to pay a compensation of Rs four lakh each to three passengers for causing inconvenience and harassment to them for denying boarding on a Paris-Delhi flight in 2002.

The National Consumer Disputes Redressal Commission (NCDRC) held that not permitting a passenger holding a confirmed ticket to board a flight amounted to deficiency of service on part of the airline.

The NCDRC has directed the premier French national carrier to compensate three officials of the Sahara Group after they alleged that they were not allowed to board a flight from Paris to Delhi despite having legitimate boarding passes.
"The practice of overbooking may be a commercially viable international practice being adopted by all the airlines, probably, to ensure that seats in the flights do not go vacant in the event of no-shows by booked passenger(s) but the same cannot be at the altar of the passengers. Not permitting a passenger holding confirmed ticket to board a flight, amounts to deficiency of service on the part of an airline," a bench headed by NCDRC President Justice D K Jain said.
03/04/18 PTI/Economic Times