Bengaluru: Jet Airways was pulled up, not once but twice in a week by a Bengaluru consumer court after it overcharged a flyer for economy class seats and in another case, lost a passenger’s luggage. Both victims were awarded compensation for the company’s sloppy service.
Koramangala resident Bhairav Shanth is a frequent flyer with Jet Airways and holds a privilege card for the air miles accumulated. However, his good times with the airline ran out on October 6, 2015 when he used its mobile
app during his stay in Dubai to book premiere tickets from Dubai to Mumbai and Mumbai to Colombo. He also made a third round of booking for the return travel of his acquaintance from Delhi to Dubai. Much to his shock, all tickets worth over Rs 85,000 were booked as economy class tickets instead of premiere.
He claimed to have made several attempts to talk to a manager of the airline call centre in Dubai but was placed on prolonged hold, costing him a hefty ISD fee on his cellphone. The matter was not sorted out despite the airline allegedly acknowledging the mistake.
Irked with the poor response to calls and emails, Shanth finally knocked the doors of the Bangalore Urban II Additional District Consumer Disputes Redressal Forum on March 9, 2016 with a complaint against the airline. He produced cellphone screenshots and emails pertaining to the tickets.
04/05/18 Petlee Peter/Times of India
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Koramangala resident Bhairav Shanth is a frequent flyer with Jet Airways and holds a privilege card for the air miles accumulated. However, his good times with the airline ran out on October 6, 2015 when he used its mobile
app during his stay in Dubai to book premiere tickets from Dubai to Mumbai and Mumbai to Colombo. He also made a third round of booking for the return travel of his acquaintance from Delhi to Dubai. Much to his shock, all tickets worth over Rs 85,000 were booked as economy class tickets instead of premiere.
He claimed to have made several attempts to talk to a manager of the airline call centre in Dubai but was placed on prolonged hold, costing him a hefty ISD fee on his cellphone. The matter was not sorted out despite the airline allegedly acknowledging the mistake.
Irked with the poor response to calls and emails, Shanth finally knocked the doors of the Bangalore Urban II Additional District Consumer Disputes Redressal Forum on March 9, 2016 with a complaint against the airline. He produced cellphone screenshots and emails pertaining to the tickets.
04/05/18 Petlee Peter/Times of India
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