Kolkata: The absence of any protocol among airlines to verify checked-in baggage tags at the carousel where passengers claim their luggage has led bags getting switched by mistake or being pilfered. Shaumya Dasgupta, who lives in Bengaluru, was at the receiving end recently when his strolley went missing in a flight to Kolkata.
Among other things, the bag contained his mother’s death certificate that he intended to submit to his lawyer and banks during his stay in Kolkata. The airline has been unable to retrieve the bag and has offered Rs 3,600 as compensation for the luggage that has been lost in transit. Dasgupta, meanwhile, is back in Bengaluru and is doing the rounds of the civic authority there to get duplicates of the lost death certificate.
“I travelled to Kolkata on June 21 on flight 6E 433. After the flight landed, I went to the baggage claim area and waited for the strolley. But it never did. I was anxious about it as it contained, among other things, my mother’s death certificate. I know I shouldn’t have put the documents in the strolley, but I wanted to make sure they didn’t get crumpled. There was an expensive Swiss knife in it too but I was more concerned about getting the bag for the death certificate because without it, my trip would be futile,” recounted Dasgupta.
29/06/18 Times of India
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Among other things, the bag contained his mother’s death certificate that he intended to submit to his lawyer and banks during his stay in Kolkata. The airline has been unable to retrieve the bag and has offered Rs 3,600 as compensation for the luggage that has been lost in transit. Dasgupta, meanwhile, is back in Bengaluru and is doing the rounds of the civic authority there to get duplicates of the lost death certificate.
“I travelled to Kolkata on June 21 on flight 6E 433. After the flight landed, I went to the baggage claim area and waited for the strolley. But it never did. I was anxious about it as it contained, among other things, my mother’s death certificate. I know I shouldn’t have put the documents in the strolley, but I wanted to make sure they didn’t get crumpled. There was an expensive Swiss knife in it too but I was more concerned about getting the bag for the death certificate because without it, my trip would be futile,” recounted Dasgupta.
29/06/18 Times of India
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