New Delhi: The Airports Economic Regulatory Authority of India (AERA) will soon check if big Indian
airports are meeting the promised service standards in terms of maximum time taken for various processes like
check-in, security check and immigration.
The authority, which fixes tariffs for big airports that handle over 15 lakh passengers a year, will link meeting of service standards to tariff determination and penalise laggard airports while rewarding ones where passengers
can breeze through the various processes.
The authority’s concern stems from the fact that in peak travel hours, most Indian airports resemble overcrowded railway stations and are severely congested. Both the private metro airport operators and the stateowned Airports Authority of India (AAI) have failed to augment infrastructure as air travel exploded in last few years.
23/07/18 Saurabh Sinha/Times of India
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airports are meeting the promised service standards in terms of maximum time taken for various processes like
check-in, security check and immigration.
The authority, which fixes tariffs for big airports that handle over 15 lakh passengers a year, will link meeting of service standards to tariff determination and penalise laggard airports while rewarding ones where passengers
can breeze through the various processes.
The authority’s concern stems from the fact that in peak travel hours, most Indian airports resemble overcrowded railway stations and are severely congested. Both the private metro airport operators and the stateowned Airports Authority of India (AAI) have failed to augment infrastructure as air travel exploded in last few years.
23/07/18 Saurabh Sinha/Times of India
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