Monday, July 30, 2018

Govt data sees drop in airline staff misconduct complaints

After last year's shocking video of an Indigo staffer manhandling and dragging an irate passenger at Delhi airport ruffled many a feathers, the latest data released by the Ministry of Civil Aviation (MoCA) indicates that there is a decline in complaints related to staff misbehaviour with passengers.

The MoCA data released in the ongoing Parliament session stated that there were only 2,595 complaints pertaining to staff misbehaviour with passengers between 2015 and June 2018. However, the data indicates constant decline in the number of complaints in regards to the same.

In 2015, 903 complaints pertaining to staff misbehaviour with passengers were reported followed by 834 in 2016, 617 in 2017 and 241 in 2018 (upto June). "This indicates that there is a decline in complaints related to staff misbehaviour with passengers," MoCA said.
The latest data also indicates a decline in the number of complaints against private airlines. The data reveals that 33,217 complaints were received between 2015 and June 2018 out of which 2,595 were pertaining to staff misbehaviour.
30/07/18 Mehul R Thakkar/DNA

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