Tuesday, October 30, 2018

Group stuck in Hyerabad airport for 10 hrs; airline declines to help

Chennai: Twelve lecturers returning to Madurai after a conference in Jabalpur were stranded at Hyderabad airport for 10 hours after missing their connecting flight as the SpiceJet flight in which they arrived was delayed by almost four hours on Saturday. The lecturers had to spend the night at the airport terminal as SpiceJet refused to offer accommodation since the onward connection was booked on another airline.
Saira Banu, one of the lecturers in the group, said, "The SpiceJet flight from Jabalpur was scheduled to depart at 1.55pm and reach Hyderabad at 3.30pm and the onward flight to Madurai by IndiGo was scheduled at 7pm. But SpiceJet informed us at the last minute that the flight would depart only at 5pm." "We were told that airline staff would assist us in boarding the IndiGo flight at Hyderabad and arrange to send the baggage a day later. The arrangement seemed fair but the flight from Jabalpur eventually departed only at 5.45pm and reached Hyderabad at 7.15pm, by which time the flight to Madurai had left," she added.
A SpiceJet staffer took them to the IndiGo counter but said he was not authorised to arrange for accommodation. "The next flight was at 5.20am the next day. We had to spend 4,000 each to book fresh tickets and spent the night sitting in chairs at the terminal at Hyderabad," she added. The lecturers were from American College, Lady Doak College and Fathima College.
30/10/18 Times of India
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