Wednesday, October 03, 2018

More clarity at home: How Air India is trying to smarten up its crew to cut costs

Air India has taken several steps to increase employee efficiency. Below are a few of them that made news:
The latest directive says that cabin crew not turning up for flights on time will have to pay the transportation cost incurred by the airline on their office pick-up cab. Also, the airline will roster the late-comers for only domestic flights for a year, where they stand to lose their overseas flying allowance.
Seeking to reduce costs, Air India has asked cabin crew personnel from other bases to relocate either permanently or temporarily to New Delhi if they want to fly wide-body planes, PTI reported. Most of Air India's B777/787 flights, particularly on long and ultra-long haul routes, are operated from the Delhi base. Air India has its bases in several cities including Delhi, Mumbai, Chennai, Kolkata and Hyderabad.
In August, Air India warned its crew of disciplinary action for uploading "distasteful videos" on social media, PTI reported. The warning came after some crew members, clad in Air India uniforms, danced to foot-tapping numbers and posted those videos on social media. "It has been reported that several videos are being posted by cabin crew in uniform on YouTube, Music.Ly (Tic Toc, Facebook etc) which are not only in bad taste but also do not reflect well for the company," Air India said in a communication to all cabin crew members on August 21.
In June this year, Air India downgraded its flight attendants’ outstation accommodation in hotels from single occupancy to twin-sharing basis. From now on, not only will two cabin crew members share a room, but they will also have to stay in a three-star hotel, instead of a four- or a five-star one.
In March this year, pilots and crew members of Air India flights were asked to refrain from upgrading the seats of passengers from economy to higher classes after growing complaints of arbitrary favours and misuse of authority were received against the national carrier, according to an HT report. It said there were complaints by cabin crew that pilots often upgraded passengers who appeared to be their relatives or friends.
04/10/18 Economic Times

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