Saturday, November 03, 2018

Air India Mumbai-Jeddah flight delayed by more than 10 hours, passengers protest at Mumbai International Airport

Over 300 passengers staged angry protests at the departure lounge of the Mumbai International Airport on Friday night when Air India flight AI-965 Mumbai-Hyderabad-Jeddah was delayed by more than 10 hours, and rescheduled to leave at 1:30 am.
VKS Menon, one of the passengers travelling to Hyderabad, said “I am travelling with my 82 year-old mother and wife to Hyderabad, and we arrived at the airport at 12.30 pm. It’s close to 10 pm, and I am still here as the flight is massively delayed, and there is no one here except for some policemen to give any information to the passengers.” The AI 965 Mumbai-Hyderabad was scheduled to leave Mumbai at 3 pm, and reach Hyderabad by 4.25 pm and leave Hyderabad at 5.55 pm and reach Jeddah by 9.15 pm.
Menon said there was a large group of pilgrims travelling to Jeddah, and had no option but to squat and sleep on the floor. “There are small children sleeping on the floor, and the elderly who might need medical care. What’s appalling is that the airline is not giving us any information or any assistance. They have simply displayed that AI-865 has been rescheduled to leave at 10 pm,” he said.
When Mirror reached out to Menon at around 1 am, he confirmed that the flight had not yet left. It had been rescheduled for 1:30 am but boarding process for the flight had not yet begun.
03/11/18 Satish Nandgaonkar/Mumbai Mirror