Hyderabad: A district consumer forum here directed IndiGo airlines to refund Rs 9,729 and pay Rs 25, 000 as compensation to a customer for stopping him from boarding the plane without a valid reason.
Kumar P, the complainant, said he had purchased a ticket from an agent of IndiGo to travel to Chennai from Hyderabad by paying a sum of Rs 3,016. Kumar said, that on August 19, 2016, the day of travel, despite clearing all security checks, he was not allowed to board the flight. He said his ticket was endorsed as ‘cancelled’.
He submitted that this caused him great trauma, as he was travelling to Chennai to attend his father’s death anniversary that morning. Since, the Indigo staff at Rajiv Gandhi International Airport did not help him or refund ticket amount, he was forced to buy a ticket of another airlines by spending an amount of Rs 6,712.
He said he contacted customer care of IndiGo, and sent emails to several officials, including the one from Civil Aviation for the refund, but did not receive any positive reply.
The representatives from IndiGo, in their written version, submitted that the case is liable to be dismissed as it is filed against IndiGo, but not under its registered corporate name InterGlobe Aviation. They claimed that Kumar took his boarding pass only 25 minutes prior to departure, and that he had arrived at the boarding gate only after the closure of the gates. They said they were compelled to treat Kumar as a ‘Gate No Show’.
09/12/18 Nirupa Vatyam/Times of India
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Kumar P, the complainant, said he had purchased a ticket from an agent of IndiGo to travel to Chennai from Hyderabad by paying a sum of Rs 3,016. Kumar said, that on August 19, 2016, the day of travel, despite clearing all security checks, he was not allowed to board the flight. He said his ticket was endorsed as ‘cancelled’.
He submitted that this caused him great trauma, as he was travelling to Chennai to attend his father’s death anniversary that morning. Since, the Indigo staff at Rajiv Gandhi International Airport did not help him or refund ticket amount, he was forced to buy a ticket of another airlines by spending an amount of Rs 6,712.
He said he contacted customer care of IndiGo, and sent emails to several officials, including the one from Civil Aviation for the refund, but did not receive any positive reply.
The representatives from IndiGo, in their written version, submitted that the case is liable to be dismissed as it is filed against IndiGo, but not under its registered corporate name InterGlobe Aviation. They claimed that Kumar took his boarding pass only 25 minutes prior to departure, and that he had arrived at the boarding gate only after the closure of the gates. They said they were compelled to treat Kumar as a ‘Gate No Show’.
09/12/18 Nirupa Vatyam/Times of India
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