Saturday, December 15, 2018

Travel agents oppose Air India’s shift to single Global Distribution System

Pune: Travel agents across Pune held a protest outside the office of Air India, opposite the Pune RTO, against the airline’s decision to shift to a single Global Distribution System (GDS). The move, protesters said, will spell trouble for booking agents across the country and abroad, but will also cause a major dent in the airline’s business.
A GDS is a computerised system that enables transactions between travel industry service providers, like airlines, hotels, car rental companies and travel agencies.
It gives these service providers access to real-time inventory, such as number of hotel rooms available, number of flight seats available, or number of cars available.
Air India’s new GDS will have exclusive access to inventory. Travel agents said this will adversely impact their business.
Travel agents across Pune held a protest outside the office of Air India, opposite the Pune RTO, against the airline’s decision to shift to a single Global Distribution System (GDS). The move, protesters said, will spell trouble for booking agents across the country and abroad, but will also cause a major dent in the airline’s business.
A GDS is a computerised system that enables transactions between travel industry service providers, like airlines, hotels, car rental companies and travel agencies.
It gives these service providers access to real-time inventory, such as number of hotel rooms available, number of flight seats available, or number of cars available.
Air India’s new GDS will have exclusive access to inventory. Travel agents said this will adversely impact their business.
“Agents earn incentives from service providers and the airline’s decision will hit them hard. It will also disconnect at least 18 codeshare partners and over 100 inter-line partners. It will also lead to loss of business from Star Alliance Partners, a membership that Air India got with difficulty. It is also understood that GDS companies have proposed alternative strategies with reduced costs to avoid this exclusivity by Air India,” said Nilesh Bhansali, director, Travel Agents’ Association of Pune.
15/12/18 Indian Express
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