New Delhi: Fliers took to Twitter on Friday to express their concern over the extra baggage fees charged airlines in India, forcing aviation minister Jayant Sinha to intervene. Extra baggage charges have been a matter of concern for people for quite some time now. Twitter user Satish Yadav complained on Friday about IndiGo airline charging Rs 4,000 for 10 Kg extra baggage. He tagged aviation minister Jayant Sinha in his tweet and asked on what basis extra luggage charges are decided.
It may be noted that IndiGo's website clearly states that passengers will have to pay Rs 400 per Kg extra baggage beyond the 15 kg free baggage limit. Yadav in his Twitter rant asked "One 100kgs passenger with 15kgs baggage can board but one 45 kgs passenger cannot board with 35kgs baggage. Is it justified by airlines and government !!! Also, airlines fare is not fixed."
Jayant Sinha responded to Yadav's tweet tagging IndiGo's official Twitter handle and asked the airline to follow up. The airline replied saying, "Hi, Sir. We will connect with the passenger shortly." Twitterati agreed with Yadav and called IndiGo's extra baggage charges unethical and not customer-friendly.
As per an IANS report, a Parliamentary panel in its recent report stated, "The excess baggage charges, charged by the airlines, are on the higher side. The Committee feels that the airlines should not consider excess baggage charges as an opportunity to increase their revenue apart from their ticket sales."
28/12/18 ETNowNews.com
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It may be noted that IndiGo's website clearly states that passengers will have to pay Rs 400 per Kg extra baggage beyond the 15 kg free baggage limit. Yadav in his Twitter rant asked "One 100kgs passenger with 15kgs baggage can board but one 45 kgs passenger cannot board with 35kgs baggage. Is it justified by airlines and government !!! Also, airlines fare is not fixed."
Jayant Sinha responded to Yadav's tweet tagging IndiGo's official Twitter handle and asked the airline to follow up. The airline replied saying, "Hi, Sir. We will connect with the passenger shortly." Twitterati agreed with Yadav and called IndiGo's extra baggage charges unethical and not customer-friendly.
As per an IANS report, a Parliamentary panel in its recent report stated, "The excess baggage charges, charged by the airlines, are on the higher side. The Committee feels that the airlines should not consider excess baggage charges as an opportunity to increase their revenue apart from their ticket sales."
28/12/18 ETNowNews.com
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