Friday, January 04, 2019

Seat in Air India flight makes for bumpy ride

Flight bookings during the holiday seasons can get compromised due to various reasons, but a torn, rickety seat is not exactly on the anticipation list of even the anxious traveller.
Pune-based 26-year-old baker, Manasi Deshpande, did not need air turbulence to give her a wobbly flight on her return from a vacation at Dubai, on board an Air India Boeing 737.
It was a nightmare that she did not need flying into the New Year on December 31, 2018, the culmination of a week-long break with her mother Nandini Deshpande at the shopper’s paradise. “One look at the seat and we knew the discomfort that awaited us. We complained to the flight attendant immediately after boarding at 9 pm. But he was of no help,” recounted Manasi who had to endure the rocking chair for the flight duration of four hours and 30 minutes.
Her problem was not so much with the shabby torn seat as with its unstable moorings. “The seat was moving constantly and was very uncomfortable. Though we did our bookings in October, given the peak season we were travelling did not give us much choice to select our seats, though we would not have known the condition anyways,” she continued.
However, the passenger has registered a complaint only with the airport authority in Pune, rather than the airline. When Mirror contacted Air India spokesperson Praveen Bhatnagar, he only said, “She could have asked the flight attendant and got the seat exchanged.”
04/01/19 Supriya Dedgaonkar/Pune Mirror
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