Tuesday, February 12, 2019

Emoji feedback machines to keep airport toilets clean

Kolkata: Prodded by a slew of complaints on social media over the sorry state of toilets inside the Kolkata airport, the authorities have installed emoji feedback machines outside the toilets, asking commuters to rate their experience after every use.

The machines placed near the doors of 10 out of the 27 washrooms ask passengers to rate the cleanliness and have five separate buttons — excellent, very good, average, poor and bad — to rate their responses. SMSes are sent from the machines to designated personnel, like the airport manager and other AAI officials, for taking immediate corrective action on receipt of a negative rating.

“The move aims to getting accurate feedback from the passengers immediately after they use the services at the airport. Based on the feedback, we take adequate measures to keep the toilets clean,” said airport director Atul Dixit. Another official added that if the use of the machines is succesful, additional machines will be installed to cover all toilets and other passenger areas like departure immigration, check-in zones, security check, food court and shopping areas.

Over the past few months, several passengers had been tagging the Kolkata airport authorities, civil aviation ministry and the Airport Authorities of India pointing out the poor state of toilets in the city’s airport terminal. While some posted photographs of soiled floors and stained sanitary wares, many complained about non-functional taps and missing toilet paper.

Sandip Ghose had posted: “@KolkataAirport has probably the worst hygiene facilities among metros. Too few toilets, poor maintenance, pathetic cleanliness. No restrooms on the arrival walkways and only 3/4 in the baggage area. Inadequate size. Faulty planning. Poor upkeep @aaikolairport #Kolkata #Airport”. Another user Kalyan Karmakar had tweeted: “Kolkata airport needs to work on its toilets. Doesn’t match up with the rest of the facade by miles”.
12/02/19 Tamaghna Banerjee/Times of India
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