Sunday, March 10, 2019

'Terrible feeling': Air Canada passenger stranded in India after flights cancelled

An Edmonton woman is still waiting for an explanation from Air Canada after her flight home from Delhi, India, was cancelled, and she couldn't reach the airline for help.

"We were stranded and left to fend for ourselves, and that's a terrible feeling," Julia Abelsohn told CBC in an interview Friday.

Abelsohn had spent the month of February in India, taking part in a meditation retreat. She had finished her trip in the northern city of Rishikesh.

Abelsohn and her travelling partner had tickets to fly out of Delhi's Indira Gandhi International Airport with Air Canada on March 1.
The day before her scheduled departure, Air Canada emailed Abelsohn to inform her the flight from Delhi to Toronto had been cancelled.

She said the ten people travelling in her group were also impacted by the same cancellations.

The email contained a link for rebooking the flight, but it didn't work, said Abelsohn.

She wasn't able to reach the airline by phone or email, she said.

"The lack of information, the lack of support, just being left hung out to dry, was very upsetting."
10/03/19 Josee St-Onge/CBC News