Jet Airways will validate ticket refund claims within 45 days, the airline informed travel agents on Tuesday. Jet Airways stopped operations last week disrupting travel plans of thousands of passengers. For a majority of them the only recourse is refunds.
The airline said a web interface has been created and agents have been asked to submit claims till May 20. “All refund claims will be validated by Jet Airways within 45 days as per International Air Transport Association (IATA) procedure. IATA will settle the monies post closure of Jet’s refund claim review period against the deposit held by IATA. IATA will raise a demand from Jet should there be a shortfall in refund claim and the deposit held by IATA,” Jet said in a circular to agents.
A similar format has been devised for ticket sales made with travel agency’s credit cards. “The refunds due to card members will be validated by Jet and cleared by card companies each Monday,” the airline said.
Jet has around Rs 800 crore held up with credit card companies and International Air Transport Association. The amount due from ticket sales was not being remitted to the airline given the possibility of a default.
24/04/19 Prime Time Media
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The airline said a web interface has been created and agents have been asked to submit claims till May 20. “All refund claims will be validated by Jet Airways within 45 days as per International Air Transport Association (IATA) procedure. IATA will settle the monies post closure of Jet’s refund claim review period against the deposit held by IATA. IATA will raise a demand from Jet should there be a shortfall in refund claim and the deposit held by IATA,” Jet said in a circular to agents.
A similar format has been devised for ticket sales made with travel agency’s credit cards. “The refunds due to card members will be validated by Jet and cleared by card companies each Monday,” the airline said.
Jet has around Rs 800 crore held up with credit card companies and International Air Transport Association. The amount due from ticket sales was not being remitted to the airline given the possibility of a default.
24/04/19 Prime Time Media
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