Visakhapatnam: The consumer redressal forum, on Tuesday, directed AirAsia India Ltd to pay Rs 25,000 to a customer as compensation for causing harassment and agony. Moreover, the forum has also directed AirAsia to pay Rs 2,500 as litigation costs to the complainant— Aswathy Balakrishnan. The airline has also been directed to pay the air ticket price of Rs 17,944.
33-year-old Balakrishnan who works as an assistant professor at Dakshina Bharat Hindi Prachar Sabha in Ernakulam district in Kerala used to fly frequently to and from Visakhapatnam to visit her husband who works here. Balkrishnan had booked a flight on January 14 to go from Visakhapatnam to Bengaluru (departing at 11:05 am and arriving at 12:40 pm) and then from Bengaluru to Cochin (departing at 02:30 pm and arriving at 03:45 pm)
Balakrishnan was on her way to the airport when she received a message from AirAsia about her flight getting delayed by 45 minutes. On reaching the airport, she contacted the AirAsia staff asking them to reschedule her travel as she was apprehensive that she would miss her connecting flight to Cochin.
AirAsia staff did not adhere to her request and on the other hand promised that she would reach Bengaluru by 02:00 pm, and will be able to catch her connecting flight to Cochin.
They even issued her the second boarding pass for her connecting flight.
On reaching Bengaluru airport, Balakrishnan realised that her connecting flight had already departed. She went to the airline officials for an alternative flight, wherein they said that the next flight was available at 09:30 pm.
07/08/19 Times of India
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33-year-old Balakrishnan who works as an assistant professor at Dakshina Bharat Hindi Prachar Sabha in Ernakulam district in Kerala used to fly frequently to and from Visakhapatnam to visit her husband who works here. Balkrishnan had booked a flight on January 14 to go from Visakhapatnam to Bengaluru (departing at 11:05 am and arriving at 12:40 pm) and then from Bengaluru to Cochin (departing at 02:30 pm and arriving at 03:45 pm)
Balakrishnan was on her way to the airport when she received a message from AirAsia about her flight getting delayed by 45 minutes. On reaching the airport, she contacted the AirAsia staff asking them to reschedule her travel as she was apprehensive that she would miss her connecting flight to Cochin.
AirAsia staff did not adhere to her request and on the other hand promised that she would reach Bengaluru by 02:00 pm, and will be able to catch her connecting flight to Cochin.
They even issued her the second boarding pass for her connecting flight.
On reaching Bengaluru airport, Balakrishnan realised that her connecting flight had already departed. She went to the airline officials for an alternative flight, wherein they said that the next flight was available at 09:30 pm.
07/08/19 Times of India
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