Dubai: Air India passengers to Mumbai were stranded in Dubai International Airport for more than 24 hours after the Boeing 787 aircraft faced a technical glitch.
A total of 240 passengers who reached the airport to fly on the airline’s Dreamliner service at 12pm on Thursday were informed that the flight was unfit to travel after an initial two hours’ delay, passengers told Gulf News.
An Air India official said the flight faced a technical glitch and an engineering team had to fly down from India to rectify it.
“We accommodated 35 percent of the passengers on Air India Express flights to Kolkata, Hyderabad, Indore, Goa and Delhi and some passengers cancelled the tickets. A total of 139 people were given accommodation at the airport transit hotel. We profusely apologise for the inconvenience caused to the passengers,” he said, citing airline staff shortage to handle such a crisis.
However, the passengers said they faced a harrowing time and blamed the airline staff for not giving proper answer to their queries and not addressing their concerns.
Some said they were given food and water only 18 hours later and they had to walk for two kilometres from the hotel they were accommodated in on Thursday night to a restaurant where food was arranged.
01/11/19 Sajila Saseendran/Gulf News
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A total of 240 passengers who reached the airport to fly on the airline’s Dreamliner service at 12pm on Thursday were informed that the flight was unfit to travel after an initial two hours’ delay, passengers told Gulf News.
An Air India official said the flight faced a technical glitch and an engineering team had to fly down from India to rectify it.
“We accommodated 35 percent of the passengers on Air India Express flights to Kolkata, Hyderabad, Indore, Goa and Delhi and some passengers cancelled the tickets. A total of 139 people were given accommodation at the airport transit hotel. We profusely apologise for the inconvenience caused to the passengers,” he said, citing airline staff shortage to handle such a crisis.
However, the passengers said they faced a harrowing time and blamed the airline staff for not giving proper answer to their queries and not addressing their concerns.
Some said they were given food and water only 18 hours later and they had to walk for two kilometres from the hotel they were accommodated in on Thursday night to a restaurant where food was arranged.
01/11/19 Sajila Saseendran/Gulf News
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