Two passengers who had flown in to India from Nepal for an international environment summit have sent a
legal notice to Air India, accusing the national carrier of lacunae in service and causing mental agony to
them.
The duo has demanded a compensation of Rs 90,600 from the airline for the poor service. Chhabi Guadel and Lekh Bahadur Tamang had travelled from Kathmandu, Nepal, to Delhi on November 17 and were expected to touch down at 4.15 pm; however, their flight got delayed and they reached the national capital only around 6 pm.
This, in turn, created disruptions in their next Air India flight for Pune, scheduled at 7 pm, which they missed due to the delay in previous flight. The duo had, however, used all their might to convince the ground staff and allow them to board the flight headed for Pune or arrange an alternative flight, the two men insisted. They were turned down by the authorities, they further alleged.
The next flight that they booked was a midnight one and took off from Delhi at 1am. The two had to make it to Pune on November 18 to attend the Global Sanitation Economy Summit in Pune.
The notice sent to Air India read, “By this legal notice you are hereby called upon to express your apology for delaying the flight, which resulted in huge economic losses.
You are liable to pay your client, sum of Rs 30,600 for unnecessary booking another flight by IndiGo and for spending Rs 10,000 at a hotel in Delhi.” Speaking to Mirror, Guadel said, “We were in a distressed situation after we landed at the Delhi international airport as we were late by one-anda- half hour.
To be on a safer side, we booked a connecting flight from Delhi to Pune, which was almost two-and-a-half hours later around 7 pm. Our previous flight from Kathmandu, Nepal, was supposed to reach Delhi at 4.15 pm, which landed at 6 pm due to some technical issues.” “Though the immigration officials were very co-operative and helped us to get done with the procedure swiftly, we couldn’t make it to the flight within 45 minutes before the boarding procedure was completed,” Guadel added.
23/11/19 Supriya Dedganonkar/Pune Mirror
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The duo has demanded a compensation of Rs 90,600 from the airline for the poor service. Chhabi Guadel and Lekh Bahadur Tamang had travelled from Kathmandu, Nepal, to Delhi on November 17 and were expected to touch down at 4.15 pm; however, their flight got delayed and they reached the national capital only around 6 pm.
This, in turn, created disruptions in their next Air India flight for Pune, scheduled at 7 pm, which they missed due to the delay in previous flight. The duo had, however, used all their might to convince the ground staff and allow them to board the flight headed for Pune or arrange an alternative flight, the two men insisted. They were turned down by the authorities, they further alleged.
The next flight that they booked was a midnight one and took off from Delhi at 1am. The two had to make it to Pune on November 18 to attend the Global Sanitation Economy Summit in Pune.
The notice sent to Air India read, “By this legal notice you are hereby called upon to express your apology for delaying the flight, which resulted in huge economic losses.
You are liable to pay your client, sum of Rs 30,600 for unnecessary booking another flight by IndiGo and for spending Rs 10,000 at a hotel in Delhi.” Speaking to Mirror, Guadel said, “We were in a distressed situation after we landed at the Delhi international airport as we were late by one-anda- half hour.
To be on a safer side, we booked a connecting flight from Delhi to Pune, which was almost two-and-a-half hours later around 7 pm. Our previous flight from Kathmandu, Nepal, was supposed to reach Delhi at 4.15 pm, which landed at 6 pm due to some technical issues.” “Though the immigration officials were very co-operative and helped us to get done with the procedure swiftly, we couldn’t make it to the flight within 45 minutes before the boarding procedure was completed,” Guadel added.
23/11/19 Supriya Dedganonkar/Pune Mirror
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