Wednesday, November 06, 2019

Working with airlines on how to tell passengers that 737 Max planes are safe: Boeing

New Delhi: Amid concerns over alleged technical defects in 737 Max planes, a senior Boeing official said on Wednesday that it was in discussion with various customer airlines and their pilots and cabin crew members to figure out how to communicate to passengers that the aircraft was "ultimately safe".
On March 13 this year, all Boeing 737 Max planes were grounded in India by the aviation regulator DGCA after the crash of an Ethiopian Airlines' 737 Max plane on March 10 near Addis Ababa, in which 157 people were killed, including four Indians.

SpiceJet had to ground 12 aircraft, forcing it to cancel a significant number of flights on that day as well as on March 14.

"We are working with pilot community...of the customer airlines and the flight attendants. We are working with our customers (airlines) to figure out how we can communicate the message to passengers," said Darren Hulst, Deputy Vice President of Commercial Marketing, Boeing in New Delhi.

"We want to be very transparent, we want to be sensitive to each individual airline and their customers (passengers) to make sure that they can deliver the message about what happened, but also why the aircraft is ultimately safe, and should be safe to fly," he added.
06/11/19 PTI/Times of India
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