Thursday, March 12, 2020

Air India refuses to waive ticket cancellation charges to Dubai

With Coronavirus causing havoc and fear among travellers across the world, forcing them to cancel their travel plans, for the time being, the national Carrier Air India's subsidiary Air India Express has asked a passenger in Mumbai to pay a hefty amount as cancellation charges to cancel their air tickets
to Dubai.
Both Dubai and India have asked people to avoid non-essential travel. In fact, Union Health Minister Dr Harsh Vardhan has said that incoming travellers, including Indian nationals, can be quarantined for a minimum of 14 days upon their arrival in India. The travel advisory sent out by the Group of Ministers
overseeing the COVID-19 crisis has also advised Indians from undertaking non-essential travel abroad.
Priyanka Dutt, an entrepreneur and a resident of Andheri (W) was scheduled to travel to Dubai along with her husband and two children, including an infant. However, when she contacted the Air India Express customer care to get her tickets cancelled, she was told that a cancellation and convenience fee of over Rs 20,000 would be charged. Speaking to Mirror Online, Dutt said, "We are a family of four and have booked tickets for a 12-day vacation (From March 15 to 26) to Dubai. But given
the circumstances- due to coronavirus, there was a lot of confusion and we finally decided to cancel the plan. Therefore, I contacted Air India asking them to cancel the ticket. However, they said that there will be cancellation fees of Rs 18,900 and Rs 2,800 as a convenience charge."
12/03/20 Pratik Mukane/Mumbai Mirror

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