Thursday, March 12, 2020

Coronavirus: Slammed Air India Express changes fee waiver

Dubai: Slammed by UAE-based passengers for offering a fee waiver due to Covid-19 related travel issues only for fresh bookings, Indian carrier Air India Express on Thursday revised its waiver policy.

As exclusively reported by Gulf News on Wednesday, the budget airline of India’s national carrier Air India had announced that it would only allow date changes free of charge for those who book tickets from Thursday, March 12.
This made passengers, who had booked their tickets before the novel coronavirus hit the aviation industry and subsequent travel advisories, ineligible for a penalty waiver for changing the date of travel.

Following the report, Air India Express on Thursday issued a fresh circular to all travel agents informing that the waiver policy will be applicable to all existing bookings as well.

While official sources said the airline was forced to revise the policy after the GN report, the carrier attributed its decision to the revised travel advisory by India.

“In view of the revised travel advisory issued by the Government of India dated March 11 for prevention and management of Covid-19, Air India Express will provide one free date change,” the circular said.

It clarified that the free date change will be applicable to all existing books for travel till April 30 and all new bookings effected till March 31, for travel till April 30.
12/03/20 Sajila Saseendran/Gulf News
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